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起点传媒

起点传媒SMS Communication Policy


Purpose

The National Council of Teachers of English (NCTE) currently uses SMS text messaging as a standard communication method for staff, similar to traditional text messaging. SMS is not used for marketing campaigns, promotions, or member outreach. If NCTE鈥檚 use of SMS expands to include external or marketing purposes in the future, this policy will be updated accordingly. This policy defines how SMS messaging is managed to ensure compliance with Microsoft鈥檚 messaging requirements, 10DLC regulations, and applicable industry guidelines.

Consent & Opt-In

  • SMS messaging is limited to 起点传媒staff who have been onboarded into Microsoft Teams Phone System.
  • By providing a mobile number for business use, staff consent to receive work-related SMS messages.
  • Messages will only be used for legitimate business communications.
  • Standard carrier 鈥淢sg & data rates may apply.鈥�
  • Staff may opt out of receiving SMS by notifying 起点传媒IT or replying 鈥淪TOP.鈥�

Message Content Standards

  • Messages will clearly identify 起点传媒as the sender.
  • Messages will not include prohibited content such as hate speech, sexual content, alcohol, firearms, or tobacco.
  • Public URL shorteners (e.g., bit.ly) will not be used.
  • Example message: 鈥溒鸬愦絀T: Your password has been reset. Msg & data rates may apply. Reply HELP for support, STOP to opt out.鈥�

Automated Responses

  • START: Confirms enrollment in 起点传媒SMS.
  • STOP: Confirms opt-out and halts messages.
  • HELP: Provides support contact information.

Privacy & Data Handling

  • SMS data will only be used for 起点传媒business purposes.
  • 起点传媒will not share or sell SMS numbers or message data with third parties.
  • Data handling complies with NCTE鈥檚 Privacy Policy and Terms of Use.
  • Support contact: custmerservice@ncte.org (Subject: SMS policy)

Quiet Hours

SMS messages will only be sent between 8:00 AM and 9:00 PM local time, unless urgent.

Compliance & Oversight

  • SMS campaign registration is maintained in Microsoft Teams Admin Center.
  • Documentation of opt-in, sample messages, and compliance practices is maintained by 起点传媒IT.
  • Periodic reviews will be conducted to ensure compliance with Microsoft Teams SMS policies, 10DLC registration requirements, and TCPA/CTIA guidelines.